Servicios Especiales
Management
"Aerospace activity must be considered a high threatening environment" - Daniel Mauriño
The main Manager's accountability is to achieve and maintain the organization he or she leads, to be at the minimum unfavourable impacted by the uncertainty and uncontrolled variables. Risk management and prevention tools have remarkable importance for that..
Corporate Flight Department Management requires a very close and personal Customer focus, a strong and effective leadership, address the activities through a process approach, an evidence-based decision making, effective interrelation with people and improvement of the complete set of procedures; as AS9100D and ISO 9001:2015 indicate and suggest.
Organizational Policy and Values must be clearly communicated, inside and outside de Corporate Flight Department.
Staff
People is the most important and sensitive component in any organization.
"No decision can be more important than the people involved on it" - Peter Drucker
"We can't change the human condition, but the conditions under which the human beings perform their duties." - James Reason
Engagement of people is essential to success.
Every body should perfectly know what the organization expect from them, clearly defined their job description and been accordingly compensated to the internal consistency of the position profile, market comparisson for that, their respective performance assessment and the organizational current context.
Compensation policy, Succession Plan and Carrer Path for the Staff members are very useful tools.
Special Services
From the aviation very begining, many non technical areas have been developed and applied to Crew training, as well as the increasing operational complexity on many areas of the world, and a coming of advanced technology.
Current high level of automation in horizontal and vertical Air Navigation, demands from the flight crew a comprehensive manage of available resourses.
With long range corporate jets increasing market due the globalization, new general aviation destinations include remotes areas airspaces and airports not previously operated.
Wide expertise operating in special airspace like North Atlantic Track (NAT) System, China RVSM, Australia and Russia may be useful to assistance and guidance for Intercontinental operations Crew.
Management
People, Environment & Assets:
Protection of people, environment and the company's assets shall be considered of paramount importance. Care, well-being, and impartial development of the people shall ensure the flight department operational sustainability, a nice working climate and an easy succession plan. A friendly environmental behavior shall contribute to the community good practices and will support common goals.
The best preservation of the company's assets is the main responsibility of the users and operators of the company's buildings, facilities, tools, equipment, vehicles, aircrafts and goods
Policies & Values:
Objectives & Procedures: Goals, CCP (Critical Control Point), KPI (Key Performance Indicator), Risk Management, Quality, Safety and Security Issues, formal procedures and activities focused in processes shall be created, updated and monitored on the appropriate control board.
Process approach and Plan-Do-Check-Act (PDCA) virtual cycle shall typify the Flight Department activities.
Customer Satisfaction:
The focus and target of any flight department shall be comply with and exceed the customer needs. The customer expectations should inspire the staff for innovation and to constantly improve all the process related with the service. Any flight mission shall comply with five specification types to be considered satisfactory: Legal, Regulatory, Normative, from the Own Flight Department and, specially, specifications of the flight mission given from the Customer.
Customer satisfaction shall be constantly monitored and measured,
Providers Evaluation:
To the flight department smooth running, its very important to build up and maintain a dependable net of vendors, specially those providing critical services like aviation fuel, international handling, ground local handling and crew training; An useful tool is the periodic assessment of the current providers and an excellent relationship with them, aimed to an strategic liaison more than a competitive attitude.
Reports to Upper Management:
Periodic report to the upper management is essential to keep the owner currently informed about the main economic, operational, and strategic aspects of the flight department.
Compliance:
The Civil Aviation activity is often referred as the most regulated one. Also is currently the unique ultra safe system in the Planet. Rules compliance is a paradigm on aviation. The flight department management shall ensure to comply and to make it comply with any domestic and international regulatory bodies involving a given flight mission.
Staff
Pilots, Flight Attendants and Technicians working in a Corporate Flight Department need to have many attributes inherent to the close and personal interaction with the passengers, colleagues, members of the team, and the job own nature. Ethic values, confidence, flexibility, discretion, and good manners are so important as the professional issues are.
Carlos Dillon has developed a simple and effective method and matrix for staff assessment, recruitment process, strategic succession planning and compensation policy.
A set of templates was created to show each job description and the respective required competencies to define any position profile and an objective and clear method for applicants' qualification comparison.
Servicios Especiales
Crew Coaching
Sometime certain crew should require for some reason to have in-flight follow-up, monitoring or oversight. May be about low experience on some aircraft type, may be due no previous or low experience on some route, area or special airspaces. Coaching permits identify a better way to perform some procedures, the right way to communicate with the air traffic control, an optimum mode to extract more capabilities from a given equipment, prevent delays in some areas or airports, etc.
Human Factors
As Human Factors Certified Instructor, Carlos Dillon can dictate TEM Model, NoTechS (Non Technical Skills), CRM and Medical Issues Course to keep the crews current on the 12 month mandatory Human Factors recurrent course.
PBN
Performance Based Navigation Operations with RNAV and/or RNP procedures, even enroute, terminals or instrument approaches, have been dramatically growing up lately. An important portion of the pilot assessment during inspections and training has changed, given high priority to this kind of procedures, with special emphasis on vertical navigation modes used by crews in different circumstances and phases of the operation. It is very important the comprehensive compression of this new technology applied to aeronautical procedures.
RVSM
Reduced Vertical Separation Minimums airspace, is also expanded progressively to more and more areas in the world.
China Flight Levels Allocation Scheme (FLAS), is a typical very specific and unique airspace, where special altitude units and procedures must be applied.
Also, this periodic course must be attended by pilots to keep them current with the regulations.
Intercontinental Operations
Every day the aircraft are easier to fly, but every day is more difficult to fly over the world with an airplane. Intercontinental Operations require being competent in a type of operations where one long range corporate jet passenger can request to fly anywhere, anytime, with no restrictions at all. Starting involved on intercontinental operations by 1978, Carlos Dillon has accumulated a huge expertise on this matter, flying big cargo airplanes and large corporate jets all around the world.
Special Airspace Operations
Intercontinental Operations involve sometime very special airspace, into which special rules are applied, different altitude units are used, specific procedures are mandatory or certain restrictions in effect, special sanitary request, etc. It is emphatically recommended for the crews to be properly familiarized prior to be involved on special airspace operations, like the North Atlantic Track (NAT), China RVSM Airspace, Hong-Kong area, Russia Operations, Australia Operations, etc.